Hacienda Tres Rios Resort Spa & Nature Park Playa del Carmen, Playa del Carmen ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Carretera Cancun Tulum Km 54, Playa del Carmen, Mexico, 77760

Hacienda Tres Rios Resort Spa & Nature Park is a 5-star environmentally responsible luxury resort offering all-inclusive access to the 326-acre Tres Ríos Nature Park. The property features six restaurants, a full-service spa, and multiple swimming pools, along with unique activities like snorkeling and kayaking in natural rivers.

Rooms & Amenities

Hacienda Tres Rios Resort Spa & Nature Park offers a variety of accommodations featuring 255 suites designed with luxury in mind. Each suite includes amenities such as a balcony with ocean, pool, or garden views, flat-screen TVs, and daily housekeeping service.

Dining Options

Guests can enjoy gourmet dining experiences at six on-site restaurants, including Alebrije, which serves regional specialties. A variety of international and Mexican dishes are available, along with options for casual snacks and bar service.

Leisure & Activities

Recreational activities include tours through the Tres Ríos Nature Park's ecosystems, such as jungle and mangrove forests, swimming, snorkeling, and kayaking. The resort features children's programming, daily entertainment, and themed shows for adult guests.

Services & Safety

The resort provides various services for convenience, including a concierge service, medical services, and laundry services. Safety features include smoke detectors and a security system, ensuring a secure environment for guests.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Junior Suite

Max:

1 person

650 sq. feet

Bed options:

2 Double beds

Tropical view

Shower

Balcony

room details

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Junior Suite

Max:

3 persons

650 sq. feet

Bed options:

2 Double beds

Tropical view

Shower

Balcony

room details

Check Prices

Junior Suite

Max:

2 persons

650 sq. feet

Bed options:

2 Double beds

Tropical view

Shower

Balcony

room details

Check Prices

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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Center

Playa del Carmen 6.7 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 9.0 mi

Cancun (CUN) 28.8 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Cuisine!

During my stay, I enjoyed the variety of dining options at the resort. The Hacienda Grill was particularly impressive, serving up fantastic dishes with a vibrant atmosphere. From fresh seafood to delicious guacamole, every meal was a good experience that truly elevated my vacation.

Marc123. USA, 2024-03-15Read full review on

Relaxing Atmosphere

The leisure facilities at Hacienda Tres Rios were absolutely amazing. I had the chance to enjoy a serene day by the adult pool, where the ambiance was peaceful and refreshing. It provided a perfect escape from the hustle and bustle, allowing me to unwind completely.

James456. UK, 2024-05-01Read full review on

Fun for Kids!

I traveled with my family and was thrilled to find the children's amenities at the resort. The kids club offered various activities, and my children loved the entertaining moments at the pool area, especially with staff members like Isaac and JC. It was fantastic to have such engaging options for the little ones.

Clarence789. Canada, 2024-07-10Read full review on

Spacious and Comfortable

The room I stayed in was impressively spacious and well-furnished. With two large bedrooms, a living room, and a beautiful patio, it provided everything we needed for a relaxing getaway. The cleanliness and comfort of the room enhanced our overall experience.

Jerome654. Australia, 2024-09-05Read full review on

What’s included

General

Non-smoking rooms
Free Wi-Fi
Free parking
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
24-hour security
Currency exchange
ATM/Cash machine
Souvenir store
Hairdresser
Bicycle storage

Sports & Fitness

Fitness center
Kayaking
Tennis
Fitness studio

Services

24-hour room service
Car rental
Bicycle rental
Laundry
Medical facilities service
Stores/Commercial services

Dining

Breakfast
Restaurant
Bar/ Lounge area
Buffet breakfast

Business

Conference room

Children

Cribs
Babysitting/Child services
Children's pool
Children's play area
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Entertainment
Garden area
Leisure/ TV room
Spa & wellness center
Sauna
Turkish bath
Jacuzzi

Room features

Wi-Fi in rooms
In-room air conditioning
In-room safe
Mini-bar
Balcony
Ironing facilities

Bathroom

Hair dryer

Media

Flat-screen TV
Cable/ Satellite television
Paid movies
Telephone
AM/FM alarm clock

Location

Carretera Cancun Tulum Km 54, Playa del Carmen, Mexico, 77760

Map view

street view

Carretera Cancun Tulum Km 54, Playa del Carmen, Mexico, 77760

City landmarks

Museums

Zona Arqueologica Tulum

2100 ft

Golf Course

El Camaleon Golf Course

1.8 mi

Carretera Chetumal-Pto. Juárez Km. 503 + 200 El dorado Maroma Solidaridad Punta Maroma

Dolphin Discovery Playa del Carmen Maroma

2.5 mi

Beach

Playa Maroma

2.6 mi

Punta Bete

2.6 mi

Calle Xcalacoco North of Playa del Carmen

Playa

3.1 mi

Nearby

Events

Salon Tres Rios I

300 ft

Reviews and Ratings <br />

Feedback from previous guests about their experience.

82%

loved the resort and would return for another relaxing stay

Exceptional dining options

Attentive and friendly service

High transportation costs

Limited outside exploration

8.2/10

Great

Rooms

8.8

Location

7.8

Service

8.0

Dining

8.2

4.5/5 based on 11436 reviews

#78 of 329 hotels in Playa del Carmen based on Tripadvisor

Chris

United States of America, February 2025

6.0/10

I had quite a mixed experience at Hacienda Tres Rios. The resort itself is beautiful and located in a unique natural setting, but my overall stay was marred by service issues and the misleading representation of the beach area. On the plus side, the pools were nice and the entertainment options were enjoyable, but the dining experience left a lot to be desired. Though the price was reasonable, I wouldn't recommend it for anyone seeking a beach stay.

Rooms

8.0

Our room was spacious and well-kept, with two queen beds and a cozy sitting area. Housekeeping did a great job, and I really appreciated the comfort.

Service

5.0

While some staff were friendly and went above and beyond, the overall service left much to be desired, especially at the front desk where there seemed to be a lack of attentiveness.

Location

5.0

The resort is in a secluded mangrove area, which makes for a picturesque setting, but the beach is essentially non-existent and not at all like what was advertised.

Dining

6.0

The variety of dining options was quite limited, and the food quality was inconsistent across the different restaurants we tried.

Facilities

7.0

The pools were pretty enjoyable, although a bit cold, and there were no swim-up bars as expected, but I liked the overall feel of the facilities.

Roy

United States of America, January 2025

8.6/10

Our stay was nothing short of amazing! The resort was absolutely beautiful, and the staff made our experience even more special with their genuine hospitality. We enjoyed the vibrant atmosphere and the lively activities by the pools, but we found the attempts to promote timeshares a bit off-putting. Overall, we loved the food and the entertainment, and we’d definitely recommend it to others!

Rooms

9.0

The rooms were spacious and quite comfortable, providing a nice retreat after a day of activities.

Service

7.0

Most of the staff was eager to make our stay enjoyable, with standout service from several waiters. However, we encountered a few who weren't as friendly.

Location

8.0

The resort's location was unique, nestled in a lush natural setting, although it didn’t have the typical beach one might expect.

Dining

10.0

Dining was a highlight! The food was delicious, especially the seafood pasta and fish tacos that we'll be dreaming about long after our visit.

Facilities

9.0

The facilities were excellent, with clean and family-friendly pools and a fantastic rooftop bar to enjoy in the evenings.

Gregory

United States of America, January 2025

9.0/10

Hacienda Tres Rios is a delightful eco-resort that really feels like a home away from home. It's surrounded by beautiful nature, providing an inviting atmosphere. The variety and quality of dining options were exceptional, while the service from the staff truly exceeded expectations, making my stay memorable. However, it's quite a journey if you want to venture outside the resort, as transportation costs can add up quickly.

Rooms

9.0

The two-bedroom suite I stayed in was spacious and exceptionally clean, making it a comfortable retreat during our stay.

Service

10.0

The service at the resort was fantastic, with staff going above and beyond to ensure all our needs were met. Janelly, one of the butlers, was particularly attentive and friendly.

Location

8.0

The resort is nestled in a beautiful area with lush greenery and serene rivers, perfect for nature lovers. The beach is lovely, but be prepared for a pricey taxi ride if you wish to explore outside.

Dining

9.0

Dining here was a treat! I particularly enjoyed the Italian and Mexican restaurants, and the buffet offered a good range of fresh options. Breakfast was always a highlight.

Facilities

9.0

The facilities are excellent, with several pools to relax in, as well as activities like kayaking and snorkeling. Every part of the resort is well-maintained and offers plenty to do.

Exceptional dining options

High transportation costs

Antonio

United States of America, January 2025

8.8/10

I had an amazing stay at the resort, which offered a beautiful setting perfect for relaxing and enjoying nature. The rooms were clean and spacious, with stunning views, and the staff was incredibly attentive. However, I found the dining options a bit lacking in variety and quality. The facilities, especially the pool areas, were impressive, although there were some fleeting challenges with certain amenities.

Rooms

9.0

The rooms were spacious, clean, and offered stunning views from the top floor.

Service

10.0

The service was impeccable, with the staff going above and beyond to ensure our comfort.

Location

9.0

The resort is nestled in a lush environment, with easy access to beautiful cenotes and well-maintained grounds.

Dining

7.0

While there were several dining options available, the food quality and variety left something to be desired.

Facilities

9.0

The facilities were fantastic, including multiple pools and activities that kept us entertained throughout our stay.

Louis

United States of America, January 2025

9.0/10

I had an incredible stay at the resort, with stunning grounds and an overall welcoming atmosphere. The rooms were spacious and clean, with beautiful views from the balcony. The food was consistently excellent, and the staff truly made my experience memorable, though some service could be better when not attending presentations. Overall, it was a fantastic honeymoon getaway, and I would recommend it to my friends and family.

Rooms

9.0

The two-bedroom upgraded apartment suite was spacious, very clean, and included a lovely balcony overlooking the gardens.

Service

8.0

The service throughout the resort was amazing and very attentive, although it felt less helpful when I declined the sales presentation.

Location

10.0

The location is beautiful and relaxing, surrounded by lush greenery, making for a tranquil environment.

Dining

9.0

The food was excellent across all restaurants, and I especially loved the breakfast options, although bacon was missing from the buffet.